Privacy ~
Policy
Last Updated: November 5, 2024
At Sonder State Aesthetics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information: This may include your name, email address, phone number, and any other information you provide to us when you contact us or book an appointment.
- Payment Information: When you make a payment for our services, we may collect your payment details, such as credit card information. Please note that we do not store credit card information; it is securely processed by our payment service provider.
- Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, device information, and pages visited.
- Cookies: We may use cookies and similar tracking technologies to enhance your user experience on our website. You can manage cookie preferences through your browser settings.
How We Use Your Information
We may use your information for the following purposes:
- To provide and manage our services, including scheduling appointments and processing payments.
- To communicate with you about your appointments, promotions, and updates.
- To improve our website and services by analyzing user behavior and preferences.
- To comply with legal obligations and protect our rights.
Disclosure of Your Information
We may share your information with the following entities or for the following reasons:
- Service Providers: We may share your information with third-party service providers who help us operate our website and provide our services.
- Legal Obligations: We may disclose your information to comply with legal requirements, such as responding to subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure.
Your Choices
You can control your information in the following ways:
- Access and Update: You may access and update your personal information by contacting us.
- Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions in our emails.
SMS Privacy Policy
We value your privacy and are committed to protecting the personal information you share with us. This SMS Privacy Policy describes how we collect, use, and safeguard information specifically related to our SMS communications for Sonder State.
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Collection of Information
When you opt in to receive SMS messages from us, we collect your mobile phone number and any information you choose to provide in response to our SMS communications. We may also collect data related to your interaction with our SMS messages, such as delivery confirmation, open rate, and click-through rate, to improve our service. -
Use of Information
The information collected through our SMS program is used solely for the purpose of delivering service updates, appointment reminders, promotional offers, and health-related tips that are relevant to our spa’s services. Your mobile phone number and any information provided through SMS communication are not used for any other purposes without your explicit consent. -
No Sharing with Third Parties
We do not share, sell, rent, or lease your SMS opt-in information with third parties for their marketing or promotional purposes. Your information remains secure and is only accessible by authorized personnel within Sonder State who are directly involved in managing our SMS communications. -
Types of Messages and Frequency
By opting into SMS communication from Sonder State, you may receive appointment reminders, exclusive offers, service announcements, and occasional updates about new products or services. Message frequency may vary depending on your interactions and appointment schedules. -
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Check with your carrier for specific rates and fees. -
Opt-Out Instructions
You may opt out of receiving SMS messages from us at any time by replying “STOP” to any text message you receive. After opting out, you will no longer receive SMS communications unless you re-enroll. -
Privacy and Data Security
We take the privacy and security of your personal information seriously. Our full Privacy Policy provides further details on how we safeguard your data. If you have any questions about this policy or our data practices, please contact us at [email protected]
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]